Policies

Every request submitted through this website is a transfer request, not a confirmed booking. A member of the PMI team reviews each request and contacts you to confirm your vehicle, price and pickup details.

Your trip is confirmed only once PMI replies to you by phone, WhatsApp, text or email with a confirmation.

Full written booking terms are confirmed with you at the time of booking. For anything specific to your trip, contact PMI before you travel.

To change or cancel a trip, contact PMI directly by phone or WhatsApp with your booking reference so the team can update your driver.

The cancellation terms that apply to your trip are confirmed by PMI when your booking is confirmed.

No payment is taken on this website. Card details are never collected or stored here.

Accepted payment methods and when payment is due are confirmed by PMI when your booking is confirmed.

PMI collects only the details you submit in a transfer request or contact message — your name, phone number, email if you provide one, and your trip details.

This information is used to arrange your transportation and to contact you about your trip. It is not sold, and it is not shared with third parties except where needed to provide your transportation.

To ask what information PMI holds about you, or to have it removed, contact PMI using the details on the contact page.